Lauren Hedges

Lauren Hedges is a seasoned professional with extensive experience in training, quality assurance, and customer service. Currently serving as the Training and Quality Coordinator at Bon Secours Mercy Health since March 2020, Lauren develops training programs, designs quality initiatives, and analyzes performance metrics. Previous roles include Training and Support Analyst at Vaco for First Group America, where skills in training location managers and developing performance metrics were leveraged. As a Human Resources Administrator at NorAm International Partners, Lauren implemented policies and managed staffing needs. Additional experience encompasses customer service roles at Perfect North Slopes and Fifth Third Bank, where Lauren improved operational efficiency and compliance standards. Lauren holds a Master of Education in Human Resource Studies from Colorado State University and a Bachelor of Arts in English Language and Literature from Northern Kentucky University.