Alicia Arnold

Alicia Arnold is an accomplished professional in digital strategy and customer experience, currently serving as the Director of Digital Strategy Consulting at Perficient since September 2024. Previously, Alicia held the position of Chief Customer Officer at ak arnold, providing freelance consultancy that focused on customer-led growth. Alicia's extensive experience includes leadership roles such as Managing Director at fifty-five and Client Partner at Cognizant, where management of a $120M P&L was a key responsibility. Past roles at Forrester include Solutions Partner and Vice President, where Alicia played a pivotal role in establishing and expanding the Digital Business Consulting practice. Alicia began their career at Hill Holliday, directing award-winning campaigns, and also contributed to Isobar within the Senior Leadership Team. Alicia holds an MBA in Marketing and a Bachelor’s in Management from Bentley University, as well as a Master of Science in Creative Studies from Buffalo State University.