Angela Love

Angela Love is a seasoned professional with extensive experience in quality assurance and insurance claims management. Currently serving as Quality Assurance Manager at Performant Corp since January 2018, Angela oversees hiring, training, and development of staff while ensuring compliance with service level agreements and standard operating procedures. Prior roles at CGI include Medicare Secondary Payer Appeals Specialist III and Supervisor, where responsibilities involved claims review, provider interactions, and implementing process efficiencies using Six Sigma. Angela began their career at The Scooter Store, advancing from Collections Specialist to Collections Supervisor, specializing in billing and compliance within durable medical equipment regulations. Angela holds certifications in various quality management frameworks and possesses a medical and dental assisting education background.