Todd A. Hixson

Todd A. Hixson is an experienced professional in workforce management, currently serving as the Director of Workforce Management at Personify Health since March 2024. Previously, Todd held prominent positions at Disney Streaming as Global Director of Capacity Planning & Workforce Optimization and at Hulu as Capacity Manager, focusing on optimizing workforce efficiency across multiple channels. Todd's career includes leadership roles at VIPdesk Connect, Cabela's, and Intuit, where substantial contributions to scheduling, forecasting, and employee engagement were made. As a member of the ICMI Advisory Board and the Call Center Industry Advisory Council, Todd has contributed to advancing best practices within the customer management sector. With education from The University of Texas at San Antonio, Todd’s extensive expertise encompasses a range of strategies aimed at enhancing operational efficiency and customer service.