Amy Walker

Amy Walker has extensive experience in workforce management, currently serving as the Director of Workforce Management at Prime Therapeutics since October 2017. In this role, responsibilities include the development and maintenance of operations reporting, manpower planning, and process improvement initiatives. Previous positions at U.S. Cellular included responsibilities such as a Workforce Planning Scheduling Analyst and Performance Quality Advocate, focusing on performance goals and scheduling needs for care center leadership. Earlier experience at Brinks Home Security involved mentoring customer care associates and assisting with escalated client calls. Amy holds a certification in Massage Therapy from Kee Business College and an Associate of Arts in Music Performance from Thomas Nelson Community College.