Carolina Echegaray

Carolina Echegaray is an experienced professional in customer experience strategy and management, currently serving as the Director Global CX Strategy Discipline Lead at Pfizer. Previously, Carolina held the position of Director of Customer Experience Strategy at Best Buy and Director of Customer Experience & Optimization at Sears Holdings Corporation, where Carolina also completed a Senior Leadership Program and interned. Carolina's background includes senior roles at Nestlé as Senior Consumer Marketing Manager for the Infant Nutrition Unit and Key Account Manager, as well as Consumer Marketing Manager in the Beverages Category. Carolina earned a Master of Business Administration (MBA) in Business Administration and Management from Duke University's Fuqua School of Business from 2012 to 2014, and a Bachelor of Engineering (B.E.) in Industrial Engineering from Universidad de Lima between 2000 and 2005.