Angie Cole

Angie Cole has over 20 years of work experience in various roles and industries. Angie began their career in 1994 as a Regional Business Manager at WorldCom, where they led project management teams and coordinated implementation for new outsource clients. Angie then worked at SOFTWARE SPECTRUM, INC as a Technical Support Manager and Account Manager, managing a large team and reporting call routing performance metrics. Angie also worked at WorldCom as a Product Specialist, overseeing business operations and leading project management teams for network and application updates. Angie then joined CUNA Mutual Group as the Director of Call Center Services, where they directed a contact center specializing in lending services. At ADP, Angie served as an Implementation Manager, leading a team and managing sales and project management for payroll and HR solutions clients. Angie later worked at Clearwire as a Regional Operations Manager, overseeing sales office operations. Angie then joined Schumacher Group as a Program Manager, developing call strategies and coordinating with other departments for successful outcomes. At DaVita Rx, they served as a Senior Manager of Revenue Cycle Operations, managing cash posting and coordinating with insurance teams. Angie worked at Molina Healthcare as a Regional Operations Manager, managing a call center responsible for scheduling Nurse Practitioners and achieving quality goals. Their most recent position is with PharMerica, where they serve as the Director of Customer Service.

Angie Cole graduated from the University of North Texas with a BBA degree in Marketing/Business Management. In 2012, they obtained certification as a Health Coach from the Institute for Integrative Nutrition. Additionally, Angie has certifications in Lean Six Sigma from the Management and Strategy Institute and in Project Management Professional from Learn Smart.