Giselle Camargo

Giselle Camargo has a diverse work experience starting from their role as an Estagiária at Banco Santander from June 2004 to July 2006. During this time, they provided customer service, sold bank products, and led and conducted training sessions for the Integração tecnológicas project.

Giselle then worked as an Assistente de Atendimento at Hospital Mãe de Deus from May 2007 to July 2010. Their responsibilities included customer service, scheduling exams and surgeries, negotiating with suppliers, and handling financial and billing-related tasks.

From May 2011 to December 2014, Giselle worked as a Customer Care Specialist at Dell, where they managed post-sales processes, such as exchanges, returns, and deliveries. Giselle also engaged directly with clients and collaborated with various departments within Dell.

Starting in July 2015, Giselle held the role of Analista Administrativo at Samsung Electronics. Their responsibilities included providing administrative support to field consultants and technical assistance teams. Giselle also performed tasks such as monitoring metrics, creating spreadsheets, and handling general administrative work.

Giselle then worked as an Analista de Atendimento ao Cliente/Customer Experience at Zenvia Mobile from August 2018 to January 2020. Their responsibilities included end-to-end customer support, activation and onboarding, complaint management, and analysis of customer satisfaction and churn.

From January 2020 to June 2021, they worked as an Analista Digital/Customer Experience at Sicredi. Their role involved assisting employees and cooperatives through online chat, resolving inquiries and issues related to digital accounts. Giselle also provided customer support for Woop Sicredi members through various communication channels.

Giselle then joined CRM PipeRun as an Analista de Customer Success Pleno from October 2021 to April 2022. Their responsibilities included managing client portfolios, ensuring optimal software utilization, tracking and presenting monthly metrics, and creating training programs and engagement strategies.

Currently, Giselle Camargo is working at PhoneTrack as a Customer Success Pleno | Enterprise since April 2022. Further details about their role are not provided in the given information.

Giselle Camargo attended Universidade La Salle from 2001 to 2006, where they pursued a Bachelor's degree in Administration with a specialization in Marketing. Their field of study focused on Business Administration.