Mateus Felipe

Mateus Felipe has a diverse work experience in customer support roles. Mateus worked as a Customer Support Analyst at PhoneTrack starting in 2023. Prior to that, they worked at Grupo Brisanet as a Digital Customer Support Analyst from 2021 to 2022. In this role, they provided information about the company's services through chat, email, and phone, conducted remote tests, assisted with equipment configuration, negotiated prices and additional services, and handled internal and external service orders. Mateus also forwarded requests to the relevant departments and focused on customer success by finding creative and satisfactory solutions to customer issues. Before joining Grupo Brisanet, Mateus worked at AeC from 2020 to 2021 as a Customer Service Specialist. In this role, they addressed customer inquiries, generated service protocols, provided technical support, made sales, handled financial disputes and negotiations, audited external service orders, opened installation tickets, and requested mobile line activations while ensuring adherence to operational metrics.

Mateus Felipe completed the Google Data Analytics Professional Certificate from Coursera in 2022-2023. Apart from this, Mateus Felipe also obtained several additional certifications including "Análise de Dados e Power BI" from Escola Conquer, "Customer Experience (CX)" from Escola Conquer, "Customer Experience: Garanta a melhor experiência ao cliente" from Udemy, "Customer Success" from Rock Content, "Fundamentos da Experiência do Cliente" from Track.co, "Inteligência Emocional" from Escola Conquer, "Lean Seis Sigma Yellow Belt" from FM2S Educação e Consultoria, "Produtividade Inteligente" from Escola Conquer, "Qual o verdadeiro sentido da Experiência do Cliente para sua empresa?" from Reclame Aqui, and "Resolução de Problemas e Conflitos" from LinkedIn. The obtained months and years for these additional certifications are not mentioned.