KF

Kalyn Wilke (Fetta)

Director of Customer Experience at PickTrace

Kalyn Wilke (Fetta) has a diverse work experience spanning various industries and roles. Kalyn currently serves as the Director of Customer Experience at PickTrace, a software company that specializes in labor management solutions for large-scale farms. In this role, Kalyn leads the Customer Experience team to deliver exceptional solutions and experiences for the company's clients.

Prior to their current position, Kalyn worked at InvolveSoft as a Customer Success Manager. Kalyn was responsible for building the Customer Success department from scratch, developing strategies and processes to enhance the customer experience. Kalyn effectively managed and grew client relationships, handling tasks such as onboarding, training, and renewals.

Before joining InvolveSoft, Kalyn worked as a Management Consultant at Accenture's Federal Services for four years. Kalyn'sresponsibilities included stakeholder engagement, business process reengineering, and program management.

In addition to their professional experience, Kalyn has volunteered as a Special Education Teacher and Caregiver at Nuestros Pequeños Hermanos™. Kalyn has also held various roles during their time at university and internships in financial planning and analysis.

Overall, Kalyn Wilke (Fetta) has gained extensive experience in customer success, management consulting, and volunteer work, showcasing their ability to adapt and excel in different environments.

Kalyn Wilke (Fetta) completed their high school education from Glenbrook North High School between the years 2005 and 2009. Following their high school education, they pursued a Bachelor of Business Administration (B.B.A.) degree in Finance from the University of Notre Dame - Mendoza College of Business. Kalyn successfully graduated from the university in the year 2013.

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Previous companies

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Timeline

  • Director of Customer Experience

    July, 2022 - present

  • Senior Manager, Customer Experience

    January, 2022

  • Manager, Customer Experience

    July, 2021

  • Team Lead, Implementations & Customer Success

    January, 2020

  • Customer Success Manager

    January, 2019

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