Pierce Professional Resources
- Corporate Systems Administrator
Corporate Systems Administrator
Operations · Full-time · Charlotte, United States
Job description
- Handle support and service requests, assist with escalations and implement projects.
- Evaluate documented resolutions and analyze trends for ways to prevent future Problems.
- Stay informed of latest business trends and standards in hospitality IT and make recommendations for improvements.
- Alert IT Team to emerging trends in Incidents and propose possible solutions.
- Ensure that any planned interruption to services is scheduled through the change management process and coordinated with the business stakeholders.
- Assist in software and hardware roll-outs and communication to the end users.
- Travel as needed to multiple hotels within the US to implement projects for supported systems.
- Provide level 2 technical support for supported systems by investigating all reported Incidents and Problems, ensuring issues are recorded within the ticket system and resolved in a timely manner.
- Be part of an on-call weekly rotation for emergency and after hour incidents.
- Create and maintain documentation for supported systems. Documents will be for a variety of audiences including end users.
- Prioritize and schedule Service Requests, Incidents and Problems appropriately.
- Escalate Problems (when required) to the appropriately experienced team member or vendor.
- Ensure all systems and business applications are running at their best to minimize downtime. Be proactive as much as possible and collect/interpret data to predict and prevent failures.
- Provide accurate and up-to-date information on the status of Incidents, Problems, Known Issues and Workarounds.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform hands-on fixes at the workstation level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Test fixes to ensure Problem has been adequately resolved.
- Ensure that technology is used to automate and streamline processes wherever possible.
- Perform post-resolution follow ups with stakeholders.
- Manage vendor relationships appropriately and effectively
- Make training recommendations as necessary
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