Rachel Foster

Rachel Foster is a seasoned professional with extensive experience in customer support and technical management across various industries. Currently serving as Regional Support Manager - Elite at Ping Identity since November 2021, Rachel leads a team of skilled engineers focused on addressing complex customer needs. Previous roles include Technical Support Account Manager at Ping Identity, Customer Success Manager at IntelePeer, and Partner Technical Services Manager at Cisco, where Rachel successfully managed high-visibility incidents and provided comprehensive account management. With a foundation built at Intrado, Sphero, and PGi, Rachel has demonstrated proficiency in improving customer experiences, developing support teams, and implementing effective processes throughout a distinguished career in technical support and customer service.