The Support and Technical Services team at Ping Identity is responsible for delivering exceptional customer support and technical guidance to ensure optimal use of the company's identity management solutions. This team collaborates with various stakeholders to resolve complex issues, oversee escalations, and enhance product security while ensuring a seamless user experience across global regions. Additionally, they play a critical role in shaping product innovation and engineering efforts through valuable insights gained from customer interactions.
Arun Goel
VP Of Engineering
Bob Taylor
Technical Support Team Lead
Brian Yoon
Svp, Solutions Architecture
Danielle Casner
Global Support Escalations Man...
David Waite
Principal Technical Architect,...
Emma Malsen
VP & GM, EMEA & APAC
James B.
Information Security Manager
Michael M.
Regional Technical Support Man...
Richard Channel
Principal Site Reliability Eng...
Yang Yu
Product Security Architect