Saeed Shirabadi

Saeed Shirabadi is a seasoned professional with extensive experience in account management and operations, currently serving as a Key Account Manager at Maktabkhooneh since January 2024 and as a Customer Satisfaction Manager at Pinket since March 2020. Noteworthy achievements at Pinket include a 22% reduction in agent churn through an improved salary model and a 15% increase in customer survey responses via enhanced order dispatching. Previous roles include Senior Operations Manager, where Saeed built an operations team and introduced a zero-operation approach, achieving a 17% reduction in delayed orders, and Operations Supervisor, focused on implementing strategic operational methodologies. Saeed holds a Master's degree in technology management from Malek Ashtar University of Technology and a Bachelor's degree in Industrial Management from the University of Isfahan.