André Vidal

Senior Customer Solutions Manager at Pipedrive

André Vidal has a diverse work experience. André started their career as an Extra at Valente Produções, Lda in 2010 and also worked as a Sales Promoter at Cortefiel during the same year. In 2012, they worked as a Journalist at Time Out Lisbon and later joined Atlético Clube de Portugal Estádio as an Administrative Secretary in 2013. André then worked as a Journalist at Strobe.pt and Público before becoming a Customer Service Representative at BP from 2015 to 2016. In 2016, they worked as a Consultant at CGI for a brief period. André joined Margens - Animação Turística e Eventos as a Project Manager in 2017. From 2017 to 2019, they worked as a Customer Solutions Expert at Pipedrive, where they answered customer inquiries and participated in side projects. André then progressed to the role of Customer Solutions Manager at Pipedrive, where they managed a customer service team and implemented new projects. Currently, they hold the position of Senior Customer Solutions Manager at Pipedrive, overseeing the support department's performance, implementing efficiency projects, setting goals and KPIs, and aligning strategies with other departments.

André Vidal's education history is as follows:

From 2006 to 2009, they attended Escola Secundária Marques de Castilho, where they obtained their high school diploma with a focus on humanities.

In 2009, André enrolled at Universidade Nova de Lisboa and pursued a Bachelor's Degree in Sciences of Communication. André studied at the university until 2012, completing their undergraduate degree.

During their time at Universidade Nova de Lisboa, André also participated in an Erasmus Program at Università degli studi Roma TRE from 2011 to 2012. This program allowed him to study Sciences of Communication in a different cultural and academic setting.

In 2014, André returned to Universidade Nova de Lisboa to pursue a Masters in Journalism, which they completed in 2014.

In 2017, André attended FLAG, where they specialized in Digital Marketing and obtained a degree in Web Marketeer.

The provided information outlines André Vidal's education history without making any strong assumptions outside the given details.

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Timeline

  • Senior Customer Solutions Manager

    March, 2021 - present

  • Customer Solutions Manager

    March, 2019

  • Customer Solutions Expert

    May, 2017