Joana Toste

Joana Toste's work experience begins in 2011 when they worked at Galerias Angra, a furniture and home decoration trading company, during the summers and Christmas seasons. Their responsibilities included sales and support, inventory management, online promotion, cashier duties, and logistics. Joana continued working at Galerias Angra until 2015.

In 2017, Joana participated in a summer internship at Caixa Económica da Misericórdia de Angra do Heroísmo. Their responsibilities during this internship included conducting a full inventory of all branches on Terceira island, assisting the marketing department, managing documents and office supplies, and distributing them to all branches.

Next, in 2018, Joana took part in a summer internship at BumFit, a tourist entertainment company and gymnasium. Their responsibilities included working in marketing, acting as a receptionist and cashier, and gaining direct contact and selling experience with different clients. Joana also worked on promoting both areas of the business.

In 2019, Joana started their role at Amnesty International as a face-to-face recruiter, conducting recruitment activities.

Finally, in 2019, Joana began their journey at Pipedrive. Joana initially joined as a Customer Solutions Expert and later transitioned to a Customer Retention Representative in 2020. In 2021, they became a Customer Solutions Manager and eventually advanced to the position of Senior Customer Solutions Manager in March 2022.

Overall, Joana Toste has a diverse work experience, showcasing their abilities in customer service, sales, marketing, inventory management, and recruitment.

Joana Toste has a strong educational background with a focus on business and management. Joana earned a Masters degree in Marketing from ISEG - Lisbon School of Economics & Management, graduating in 2018. Prior to that, they completed a Licentiate degree in Business Management from ISCAL-Lisbon Accounting and Business School, graduating in 2016. Joana also attended Escola Secundária Jerónimo Emiliano de Andrade from 2009 to 2012, focusing on socio-economic sciences.

In addition to their formal education, Joana has obtained certifications to further enhance their skills. Joana completed a course in Marketing Digital PL in April 2023 from Lisbon Digital School. Furthermore, Joana received the Prémio de Excelência Académica from ISCAL - Instituto Superior de Contabilidade e Administração de Lisboa, although the specific month and year are not provided.