Mara Vicente

Mara Vicente has a diverse work experience spanning multiple industries and roles. Mara began their career in 2000 at ONI, where they held various positions such as Call Center Coordinator and Call Center Supervisor. In 2006, they joined Tele2 as a Call Centre Coordinator before moving on to Sonaecom in 2007. At Sonaecom, they worked as a Customer Experience team member and later became a Project Manager.

In 2011, Mara joined Optimus as a Product Manager at the Customer Experience Management Team. Mara then transitioned to HouseTrip in 2013, where they held several leadership roles including Head of Resolution and Head of Guest Care. Mara was responsible for managing teams and ensuring customer satisfaction through recruitment, process improvements, and implementing best practices.

In 2016, Mara joined Uniplaces as Head of Supply and later became the VP of Operations. There, they played a key role in managing operations and supply chain processes. Mara'sresponsibilities included overseeing teams and contributing to operational process improvements.

Most recently, Mara Vicente joined Pipedrive in 2018. Mara initially served as the Global Head of Customer Support before being promoted to the role of Vice President of Customer Support in February 2021. In their current role, they are responsible for leading the customer support team and ensuring customer satisfaction.

Overall, Mara Vicente has a strong background in customer support and operations management, with extensive experience in leadership positions within various companies. Mara has a proven track record of driving customer satisfaction and implementing process improvements to enhance operational efficiency.

Mara Vicente attended the Universidade Nova de Lisboa from 1996 to 2000, where they pursued a degree in linguistics and achieved a frequency in the 4th year of university studies. Later in 2001, they enrolled in ESCC and took a course focused on the development of supervision techniques. The specific degree obtained during this time is not provided.