John Fickel

John Fickel is a highly experienced customer support professional currently serving as the Team Lead for Customer Support at PitchBook since January 2024. In this role, John onboard new team members, facilitates training, and acts as a primary source for new hire inquiries, while also collaborating with global support teams to enhance service delivery. Prior to PitchBook, John held various positions including Customer Support Specialist at Tyler Technologies and Implementation Consultant at LiveRamp, where responsibilities included managing ticket queues and utilizing SQL for data analysis. John also worked at HubSpot as a Senior Customer Support Specialist and gained initial experience in account services and inbound marketing with MORE Advertising and Riipen. John holds a Bachelor’s Degree in Marketing Communications from Emerson College, earned between 2015 and 2017.