Commercial Lead

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

The go-to-market (GTM) teams at Plaid combine deep market, technical, and product knowledge to help customers obtain Plaid services to build and scale amazing applications. Plaid is looking for an experienced professional to facilitate our commercial relationships with some of the largest names in fintech and financial services. The right candidate has honed business instincts and can drive strong commercial outcomes that position our customers and Plaid for success.

You will serve as a strategic consultant, contract expert, and at times, lead negotiator for major contracts. Your work is thoroughly impactful as you will define the commercial terms that underpin the relationships between Plaid and its customers. You're motivated by tangible outcomes and finding win-win deals to strike with customers.

You'll also play the enabler / thought partner for the broader set of Plaid’s go-to-market teams. You will help craft repeatable, robust commercial processes for an increasingly global team, leading to more speed and consistency. You enjoy rolling up your sleeves and diving into data analysis to make more educated decisions. You're keen on transparency and visibility to enable sharper decision-making and organizational communication.

Responsibilities

• Collaborate closely with Plaid’s Sales, Account Management, and Partnerships teams to ensure contracts continue to offer the best fit for prospects and customers
• Creatively enable new deals with top prospects while staying true to Plaid’s operating practices
• Drive successful renewals, upsells, and cross-sells with top customers to increase usage and adoption of key Plaid products
• Craft pricing strategies that work for Plaid, prospects, and existing customers
• Evolve and improve commercial terms, practices, and processes
• Serve as the GTM expert on a given GBT with regard to contracting, pricing, and billing requirements for new products and services
• Serve as the GTM voice and single point of contact for cross-functional special projects.

Qualifications

• A business decathlete
• Desire to build a scalable business platform to further deliver on Plaid’s mission
• Demonstrated ability to work cross-functionally on challenging, high visibility internal projects
• Demonstrated ability to effectively communicate and drive results with senior external stakeholders
• Interest in financial services and technical products; a high degree of intellectual curiosity
• Excitement to work in a high-growth, ambiguous environment and to help build processes and tools as needed