Emelie S.

Product Owner & Customer Success Lead at Planacy

Emelie S. has a diverse work experience spanning multiple industries. Emelie currently works at Planacy as the Head of Customer Success, where they have built the Customer Success function from scratch with a focus on scalability and customer satisfaction. Prior to this role, they held the position of Planning Specialist and Business Developer at Planacy, where they focused on expanding the business through pricing strategy, marketing activities, and product development.

Before joining Planacy, Emelie worked as a Business Controller at H&M and EasyPark Group. At H&M, they were responsible for financial control and analysis. At EasyPark Group, they were a Business Controller on a group level, overseeing budget/forecast management, reporting to management and board, and building business cases. Additionally, they served as a Business Partner to the B2C segment, creating and monitoring KPIs for various aspects of the segment.

Prior to these roles, Emelie gained experience as a Financial Assistant/Administrator at Hans Jonssons Restaurang AB, where they handled cash administration, VAT reconciliation, and daily sales reconciliation for three restaurants. Emelie also worked at Skepparstugan as a Head Waitress and Waitress, managing bookings and operating the restaurant during opening hours.

Emelie's earlier experience includes working as a Sales Representative/Administrator at WP Knackwurst AB, where they were responsible for a store and performed product demonstrations in supermarkets. Emelie also handled administrative tasks such as managing orders.

Their earliest role was as a Machine Operator at Pärsons, where they operated machinery during the specified period. Overall, Emelie S. has demonstrated a strong background in financial planning, business development, customer success, and administrative tasks across various industries.

Emelie S. began their education at Sannarpsgymnasiet from 2009 to 2012, where they completed their upper secondary school education with a focus on social science and leadership. Emelie then attended Kristianstad University from 2013 to 2015, where they pursued a Bachelor's degree in Business Administration. Their field of study during this program was international business and marketing.

In 2015, Emelie S. joined Universitat Abat Oliba CEU for a short duration, focusing on the International Business program. Following this, they enrolled at Lund University in 2016, achieving a Bachelor of Science in Business and Economics, with a specialization in Strategic Management.

Emelie S.'s education continued with two concurrent Master's programs in 2016. Emelie attended Universitat Politècnica de Catalunya, pursuing a Master's degree in International Business & Management. Simultaneously, they studied at EAE Business School to obtain a Master's degree in International Business.

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