Vivian Denson

Vivian Denson has a strong background in customer service and risk management. Vivian is currently working as a Dialer Analyst at Planet Home Lending, LLC, where they design and manages dialer strategies to meet company objectives while ensuring compliance guidelines are followed. Prior to this, Vivian worked at Bank of America for 10 years, starting as a Consumer Systems Analyst I/Outbound Call Delivery-Dialer and later progressing to the role of Senior II Advocate Risk Management. Their responsibilities included monitoring call volume, analyzing performance metrics, and maximizing outbound calling efficiency across various lines of business. Vivian also worked as a Customer Service Sales Representative at AJM International and as a Recovery Agent at GMAC Bank. Vivian's early career included a role as a Coordinator, Coach/Trainer, and Customer Service Representative at MemberWorks Canada Corporation.

Vivian Denson obtained a Bachelor's Degree in Administrative Business from Concordia University, which they attended from 2000 to 2003. Prior to that, they pursued their passion for Interior Design at the International Academy of Design from 1997 to 1998, where they earned an Associate of Arts (AA) degree in the same field of study.