CRM Manager

About us:

Planner 5D is a global hub for home design, uniting over 90+ million users in 230 territories around our planet (yes, we have 2 users connecting from Antarctica each month!). Our platform simplifies the home renovation process from concept to execution, and this process has never been more straightforward with our cutting-edge software. You don't need to be a professional designer to enhance your home or workspace. We are dedicated to streamlining the design experience, making the customization of dream homes accessible to everyone.

Our cross-platform presence spans Web, iOS, Android, Windows, and MacOS, ensuring seamless synchronization for our users.  Planner 5D is more than just software; it's a vibrant community of enthusiastic and product-oriented professionals. From diverse backgrounds, our team collaborates across time zones, fueled by a shared passion to revolutionize the home design market.

We are constantly looking for like-minded talent eager to take ownership and drive innovation within our expanding suite of tools. Join us in shaping the future of home design.

We are looking for a CRM Manager to join the Planner 5D Marketing team. In this role, you will work closely with marketing and product teams to deliver a top-tier CRM strategy to maintain and improve user activation and retention. 

What will you do as a CRM manager?

• Create and maintain triggers for transactional emails, push campaigns, in-app messages, etc.
• Implement CRM campaigns, measure and analyze results
• Understand all user acquisition and churn funnels, connect main steps to CRM campaigns
• Own, manage, improve CRM marketing analytics
• Generate, implement, and analyze hypotheses for improvement

We expect:

• Proven experience in CRM marketing for more than 3 years
• Advanced level of written and spoken English (additional EU language is a big advantage)
• Deep understanding of CRM marketing stages
• Knowledge of main CRM campaign tools, services and solutions
• Skills in copywriting/editing texts

Personal Qualities:

• Attention to details
• Thoroughness
• Initiative
• Curiocity
• Growth mindset