Joshua Santos

Joshua Santos has a diverse work experience spanning several roles and industries. Joshua currently works as the Sr. Director of Support Operations at Planview, a position they have held since 2024. Prior to that, they served as the Sr. Director of Global Customer Care from 2021 to 2024.

Before joining Planview, Joshua worked at Clarizen, where they held various positions including Sr. Director of Global Support from 2016 to 2021, Director of US Customer Success and Worldwide Support from 2014 to 2016, Director of Customer Success - US Volume Accounts from 2012 to 2014, and Customer Success Manager from 2008 to 2012. In these roles, they were responsible for customer success, training implementations, support, and managing a team of customer success managers.

Joshua also has experience as an Account Executive at Mirantis from 2006 to 2007, as a Junior Partner at Selectosa Systems from 2002 to 2006, and as an Intern at Gandiva from 2002 to 2003. Joshua also founded Mindlick in 2000.

Additionally, Joshua has a notable role as the Blogger in Chief for The San Jose Blog since 2009, where they have successfully promoted culture, development, art, events, and new business in the city of San Jose.

Joshua Santos completed their Bachelor of Science and Bachelor of Science degrees in Operations and Management Information Systems/Economics at Santa Clara University from 1999 to 2004. Prior to that, there is no information available regarding their education history. Joshua also holds various certifications including K1 Advanced Management Program from K1 Investment Management, Basic Life Support (BLS) from the American Heart Association, Leading at a Distance from LinkedIn, Managing Stress for Positive Change from LinkedIn, and Certified ScrumMaster (CSM) from Scrum Alliance, which they obtained in March 2019.