Nilu Tabrizi

Nilu Tabrizi is an accomplished Director of Customer Service with extensive experience in the insurance industry and call center operations. Currently serving at Plymouth Rock Assurance since November 2019, Tabrizi specializes in customer satisfaction, retention, performance management, and leadership development. Prior to this role, Tabrizi held various positions at GEICO from August 2007 to November 2019, including Director of Customer Service and Region 7 Customer Service Manager for the Military Department. Tabrizi's expertise encompasses coaching, mentoring, workforce management, and the creation of innovative training programs aimed at enhancing leadership development and performance management. Nilu Tabrizi holds a Bachelor's Degree in Business Administration and Management from Old Dominion University, earned in 2007.