Dipen Thakar

Dipen Thakar possesses extensive experience in IT service and operations management, having served as Manager of the Service Desk and Operations at PMC Retail from November 2020 to July 2024. Achievements include enhancing team productivity by 34% and efficiency by 30% through ITIL strategies and Agile frameworks, maintaining a customer satisfaction rate over 92%, and achieving a 95% SLA performance rate. Recognized with the Leadership Excellence Award, Dipen has managed diverse operations in India and the UK, generating over CAD $1.3 million across a portfolio of over 100 clients. Previous roles at InSync Healthcare Solutions involved leadership in customer service and technical support, implementing data-driven insights and CRM systems. Dipen holds a Bachelor of Engineering in Information Technology from Rajiv Gandhi Prodyogiki Vishwavidyalaya and an Executive Program in Leadership and Change Management from the Indian Institute of Management Ahmedabad.