Dhruv Virendra Mehta

Dhruv Virendra Mehta has a diverse work experience in customer support and management roles. Dhruv Virendra is currently working as a Team Lead, Customer Success at Pocket FM, where they are responsible for managing customer success initiatives and leveraging expertise in Play Store and iOS products. Dhruv Virendra is skilled in project management using JIRA, and utilizes FreshDesk and FreshChat for seamless customer support. Dhruv Virendra also has experience in data analysis using Redshift within AWS. Prior to this, Dhruv worked as a Customer Support Manager at FreeKaaMaal.com and as an Assistant Manager Customer Services at FreeKaaMaal, where they oversaw the customer relationship team and ensured exceptional service delivery. Dhruv Virendra also worked as a Customer Support Specialist at NetTechnocrats IT Services Pvt Ltd and as an Operational Specialist at inTarvo Technologies Pvt. Limited. Dhruv has a track record of maintaining high-quality service standards and resolving customer issues promptly.

Dhruv Virendra Mehta completed their education as follows:

- From 2019 to 2021, they pursued a Master of Business Administration (MBA) degree in Operations Management and Supervision from Amity University.

- Prior to that, from 2016 to 2019, they obtained a Bachelor of Business Administration (BBA) degree in Retail Management from the same university.

- In 2011 to 2013, Dhruv completed a Diploma in Mechanical Engineering from Manav Bharti University.

- During their early years of education, from 2003 to 2009, they attended St Michael's High School.

In addition to their formal education, Dhruv has acquired additional certifications:

- Dhruv Virendra obtained a certification in Customer Service and Sales from Whiz League in 2022.

- In 2021, they became a Fresh Desk Product Expert certified by Freshworks.