Martín Poncelas

Martín Poncelas has a diverse work experience spanning over several years. Their most recent position is as an IoT Customer Support Specialist at Pod Group - A Giesecke+Devrient Company, where they began in August 2021.

Prior to this, Poncelas worked at JPMorgan Chase & Co for four years, starting in June 2017 and ending in April 2021. Here, they served as a Remote Helpdesk Technician and was responsible for providing global helpdesk support to clients in North America, with a strong emphasis on English language proficiency. Martín also worked closely with colleagues around the world to ensure seamless service delivery to end users. Poncelas was a member of the only Enhanced support team for VIP senior management members, including traders, VPs, MDs, EDs, and CEOs.

Before joining JPMorgan Chase & Co, Poncelas gained experience at Argomys S.A, where they held two positions. From November 2014 to September 2016, they served as an IT Junior Assistant, specializing in the build, configuration, installation, and support of DVR/NVR/Standalone DVR/Mobile DVR systems. Martín also oversaw the monitoring, configuration, installation, and support of desktops for 24/7 monitoring. Additionally, Poncelas was involved in CCTV cabling and power supply tasks. In September 2014, they started as a Pasante at Argomys S.A, where they worked until November 2014.

Overall, Martín Poncelas has demonstrated their technical expertise and customer support skills through their various roles in IT support and assistance.

Martín Poncelas began their education journey in 2007 at Colegio Parroquial San Juan XXIII, where they pursued a degree called "Titulo de grado medio" in the field of Tecnología/Técnico de ingeniería informática. Martín completed this program in 2014.

In terms of additional certifications, Martín obtained the following certifications:

- Kanban from Udemy in June 2021.

- Scrum Master 2021 from Udemy in June 2021.

- ICSI: Cybersecurity Essentials from ICSI (International CyberSecurity Institute), UK in May 2021.

- Curso de Capacitación CCNA Discovery 4: Designing and Supporting Computer Networks from Fundacion Proydesa in November 2013.

- Curso de capacitación IT Essentials: PC Hardware and Software from Fundacion Proydesa in November 2011.