Director, Account Management

Job Title: Director, Account Management

Location: Remote, United States

Reports to: VP, Payor Sales

Department: Payor Sales

Key Relationships: External payor clients, Operations, Sales and Sales Support, Engineering

About Podimetrics: 

Founded in 2011, Podimetrics set out on a mission to improve patient lives through early detection and prevention of diabetic foot ulcers, the leading cause of lower limb amputations.Podimetrics has since evolved to become a rapidly growing virtual care management company with advanced technology and patient-centered services.

Today, Podimetrics teams with and provides solutions to patients, payers and providers that alleviate the health and financial implications of diabetic foot complications in high-risk populations. We are a mission driven, financially responsible enterprise that enables patients to stand on their own feet and live more independent and fulfilling lives. 

Core Values:

People First: We care for our people: team, patients, clinicians & health plans, and stockholders

Equity Through Diversity*:* We commit to fostering an inclusive work environment where ideas come from all people to best meet the diverse needs of those we serve.

Empathy & Compassion*:* We seek to understand and take action to improve.

Respectful Candor*:* We are direct in communication and work to create an environment where all can share their perspectives without risk of repercussions.

Active Curiosity*:* We are deeply curious, always striving to learn more and do better.

Resourcefulness*:* We are deliberate in our investment of team and capital, creating opportunity regardless of resources

Do the Right Thing*:* We do the right thing, consistent with our values, even when it is challenging.

Enjoy the Ride*:* We are going to have a lot of fun doing it!

Role Description:

The Director, Account Management will be responsible for owning and managing the client relationships post-contract execution. They will take ownership of ensuring overall client satisfaction and ensuring that all contractual obligations are being met both my the Company and the client. 

Key Responsibilities: 

• Ensures all contractual obligations are being met – SLA’s, adherence and engagement metrics, etc.
• Works with internal stakeholders to be the voice of the client
• Collaborate with Data Analytics and Actuarial teams to ensure outcomes methodology is applied, and oversee the ongoing discussion between Podimetrics/Client Analytics teams
• Responsible for contract renewal
• Oversees client P&L
• Performs monthly client program overview meetings, quarterly business and annual reviews to review current results and potential expansion opportunities
• Coordinates with the EHS Sales team upon close of new contracts and participates in client implementation process to ensure all pre-launch efforts are met
• Works closely with Provider teams to ensure ongoing provider engagement and expansion opportunities are being fulfilled
• Manages full-time Account Managers (in the future) who oversee day-to-day administrative functions to ensure client success, including but not limited to client billing, reporting, and operational efficiencies
• Manages and resolves with client ops team all client issues (issues management)
• Able to work cross functionally with all Podimetrics stakeholders to make sure client requirements are met and delivered
• Responsible for the sale or up sale of new product features in addition to renewal contracts throughout account progression

Qualifications:

• Minimum of five (5) years experience in Payor sales or Payor Account Management roles

• Degree in business, marketing, communications, or a related field preferred

• Excellent verbal and written communication skills

• Proven track record of building and maintaining strong customer relations

• Capability to analyze customer data to identify trends and opportunities

• Familiarity with CRM software, Salesforce preferred

• Undersanding of the specific healthcare industry and market dynamics

Benefits: 

• Pay Rate - $160,000+ commensurate with experience target base comp

• Annual 20% Bonus Opportunity

• Equity Options

• Flexible Paid Time Off

• 12 weeks of paid parental leave.

• Competitive Medical, Dental, and Vision plans – Podimetrics covers 80% of premiums.

• Health Savings Account.

• Employee Assistance Program - Free, confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.

• 401k; match up to 4%.

• Life Insurance - Podimetrics pays 100% of the cost of Basic Life & Personal Accident

• Disability insurance – Podimetrics pays 100% of the cost of Short-Term and Long-Term Disability Insurance.

• Additional life insurance, critical illness, and accident coverage available.

Podimetrics is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.