Kimberly Schaad

Kimberly Schaad possesses a diverse background in customer service and administrative roles, currently serving as an Implementation Specialist, Account Manager, and Customer Service Representative II at Point & Pay since May 2019. Previous experience includes an Administrative Assistant position at Bama Sea Products, Inc., where Kimberly managed report distribution and remote check deposits, and a Customer Service Representative role at Comic Book Certification Services, addressing customer inquiries and resolving service tickets. In earlier positions, Kimberly played a key role as a Human Resources Office Administrator at FrankCrum Staffing, an Applecare Advisor at Kelly, and an Escalation Manager at CGS, where responsibilities included candidate sourcing, technical support, and managing high call volumes while de-escalating customer issues. The extensive experience showcases strong communication and problem-solving skills across various industries.