Jen Day

Jen Day is a seasoned professional with extensive experience in program management, particularly in appeals, grievances, and member experience within the healthcare sector. Currently serving as a Senior Program Manager at Point32Health since July 2022, Jen has held various roles focusing on enrollment operations and appeals and grievances. Previous positions included program management at Devoted Health and Tufts Health Plan, where responsibilities encompassed maximizing member experiences and overseeing compliance with regulatory standards. Additionally, Jen's background includes roles in high-stakes dispute resolution and customer service, supported by a Bachelor of Arts in Professional Communications from Plymouth State University.