Daniel Mañas Hernández

Customer Success Manager at Polaroo

Daniel Mañas Hernández's work experience begins in 2008 with a role as a Manager of Customer Support Services at RENFE. Daniel later became a Team Manager in the same department before leaving in 2010.

In 2010, Daniel joined MISTER MINIT Europe, where they held various roles, including Photography Editor, Graphic Designer, Content Curation, and Content Management Specialist. Daniel was responsible for managing the technical consultation website, curating instructions, and handling back-office tasks. Daniel worked there until 2018.

Next, they joined Tviso in 2018 as a Marketing Content Manager and Community Manager. Daniel managed a community of 6,000,000 users, created content for social media, analyzed audiences, dealt with clients, and became a Brand Ambassador. Their tenure at Tviso ended in 2019.

Since 2019, Daniel has been working at Polaroo, starting as a Problem Solver and Customer Service representative. Daniel implemented sales and post-sale processes, designed customer forms, and established customer journey pipelines. Daniel then transitioned to the role of an Account Manager, where they helped expand collaborations and closed agreements with new collaborators and bigger clients. Currently, they hold the position of Key Account Manager, supporting Polaroo's pivot to B2B and managing large B2B accounts.

Overall, Daniel Mañas Hernández has experience in customer support and management, content creation, community management, and account management.

Daniel Mañas Hernández's education history includes a postgraduate degree in Web Application Development from Universitat Oberta de Catalunya and a higher degree in Graphic and Advertising Design from Escola Illa Disseny. However, specific start and end years for these educational experiences are not provided.

Links

Timeline

  • Customer Success Manager

    May 1, 2024 - present

  • Key Account Manager

    October, 2021

  • Account manager

    August, 2020

  • Problem solver and Customer Service

    October, 2019