S M.

S M. has extensive experience in customer support and team leadership, currently serving as the Regional Customer Support Team Lead for EMEA at Pole Star Global since June 2019. Previously, S M. held the position of Acting Assistant Manager in Customer Service at Designers Guild from June 2017 to December 2018, where responsibilities included managing a team of 12, handling complaints, assisting trade clients, and ensuring effective communication with both internal departments and external partners. S M. holds a degree from the University of Leeds, obtained in June 2011, and completed education at Rugby School in June 2007. Skills include proficiency in Microsoft Office and a strong capability in team motivation and project management.