Ling Mei Ng

Ling Mei Ng is an experienced customer experience associate at Poloniex since October 2021, where responsibilities include training agents, performing quality assurance, and utilizing skills in Zendesk and KYC verification. Previous experience as a senior lab officer at the Health Sciences Authority involved leadership in training staff, ensuring compliance for ASCLD accreditation, and advanced troubleshooting of analytical instruments. Ling Mei contributed to research and development projects, including method developments and validations, and presented research at a reputable forensic sciences symposium. An internship at International Flavors & Fragrances provided exposure to chemical analysis and sensory evaluation in fragrance and flavor laboratories. Ling Mei holds a Bachelor's Degree in Chemistry and Biological Chemistry from Nanyang Technological University, along with studies at Yonsei University.