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OLIVIA WERE

Call Center Project Manager at Ponea Health

Olivia Were has work experience in various roles and companies. OLIVIA worked as a Call Center Project Manager at Ponea Health starting from December 2020. Their responsibilities included training and managing call center employees, handling technical incidents, and managing the development and maintenance of call center systems.

Prior to that, Olivia worked at M-KOPA Solar from October 2016 to December 2017 as a Sharepoint Administrator and Knowledge Management Officer. OLIVIA was responsible for designing and developing the company Intranet, creating and updating content on products and services, and maintaining the Knowledge Base.

Olivia also gained experience at The Copy Cat Limited as a Management trainee- Software development from July 2015 to September 2016.

Overall, Olivia Were has experience in project management, system development and maintenance, technical incident management, content creation, and knowledge management.

Olivia Were received their Bachelor's degree in Business Information Technology (BBIT) from JKUAT, where they studied from 2011 to 2014. In 2014, they attended IAT and earned a CCNA certification in the field of study of CCNA.

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Previous companies

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Timeline

  • Call Center Project Manager

    December, 2020 - present