Ivan Gospodinov

Head Of Service Delivery ITO at Pontica Solutions

Ivan Gospodinov has a diverse work experience spanning multiple industries. Ivan started their career in 2011 as a Customer Service Representative at TELUS International. From there, they moved on to roles such as Editor International Affairs at Zapaday - Future news and events, Sales Orders Support Specialist at Interoute, and Customer Success Manager at Mailjet. At Mailjet, they progressed to the role of Senior Customer Success Manager Strategic Clients before joining Pontica Solutions. At Pontica Solutions, they have held various positions including Sales Executive, Customer Success Manager, Team Manager, and currently serves as the Head of Service Delivery ITO. Ivan also had a brief stint as a Team Manager at Stuart. Throughout their career, Ivan has demonstrated a strategic focus on driving growth, managing client relationships, and achieving results in the IT and BPO industry.

Ivan Gospodinov's education history is as follows:

From 2014 to 2015, Ivan attended Leiden University, where they pursued a Master of Arts (M.A.) degree in Modern Middle East Studies.

Before that, from 2009 to 2014, they studied at Sofia University St. Kliment Ohridski, earning a Bachelor of Arts (BA) degree in the field of Past and Present of Southeastern Europe.

In addition, Ivan obtained a BA diploma in Social Pedagogy from Sofia University St. Kliment Ohridski, where they studied from 2007 to 2011.

Ivan also has several additional certifications. In October 2020, they completed the "Microsoft Excel - Excel from Beginner to Advanced" course at Udemy. In May 2017, they completed the "Imperia Online/Trader.bg - JAVA EE" program at the IT Talents Training Camp and the "JAVA Course" at Swift Academy България. Lastly, in November 2013, Ivan achieved a score of 113 out of 120 on the TOEFL exam, administered by The IELTS TOEFL Centre.

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Previous companies

Timeline

  • Head Of Service Delivery ITO

    January, 2021 - present

  • Account Manager

    August, 2021

  • Team Manager

    November, 2020

  • Customer Success Manager

    November, 2017

  • Sales Executive

    January, 2017