Brian Jacob

Brian Jacob serves as the General Manager of Customer Experience for the Tunnels, Bridges & Terminals Department at The Port Authority of New York & New Jersey since April 2006, overseeing a comprehensive portfolio that impacts nearly 1 million daily motorists and bus riders across major infrastructure. Jacob has a diverse background including roles as Board Cycle Project Manager, Senior Airport Planner, and various communications and project development positions at notable organizations. Brian's expertise encompasses strategic planning for complex aviation systems, standards compliance, and process improvement initiatives. Jacob holds a Master’s degree in Instructional Technology and Media from Teachers College, Columbia University, a Master of Public Administration from Seton Hall University, and a Bachelor’s degree in English and Political Science from the University of Minnesota Duluth.