Ports America, Inc.
Frances Ortiz is a billing professional with extensive experience in the financial and customer service sectors. Currently serving as a Billing Supervisor at Ports America since November 2025, Frances has held progressively responsible billing management positions at Telgian, including Sr Billing Manager and Billing Manager, since March 2019. Frances began a career in billing and customer service at Waste Management in August 2015, progressing from Billing Clerk to various roles in billing management. Additional experience includes roles at companies like American Express, Cox Communications, and Liberty Mutual Insurance, emphasizing expertise in account management, customer service, and billing processes. Frances holds a Medical Assistant diploma from Lamson College.
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