Sanjay Diwan

Simplify every business or process’ has been the approach for Sanjay working for over three decades with best of the brands and companies in b2b and b2c areas. A thought leader & advisor for businesses, he engages to enable them to take a leap from launch/mature phase to a sustained & accelerated growth.

Sanjay has been a part of senior management for over 15 years and has held responsibilities to launch new business lines, manage P&L, manage relationships with key stakeholders and change management. He worked in globally leading Technology – IT & Communications companies like Avaya, IMI Mobile, Tata Telecom, TCS, Unisys and Philips. Working with global teams, his experience includes Business Operations, Business Transformation, Business Development, Sales & Marketing. Sanjay has always been passionate about customers and believes “every business exists & thrives because of its customers, first”. Amongst various leadership roles Sanjay led the transformation program ‘Winning through Customer Responsiveness’, when the company was transforming from a Tata company to an MNC, Avaya GlobalConnect. Later, the programme got evolved into launch of ‘CEO Forum & Awards for Customer Responsiveness’ by Management Guru Tom Peters.

Sanjay founded Consulting IN., a boutique management consulting company in 2012 serving clients in the area of Business Strategy, Operations, Technology led Customer Centric Experience and Digital Marketing for Start-ups and Professional Skilling for SME Entrepreneurs.

Sanjay has been an active Industry Leader having been associated with industry bodies like CII, FICCI, Assocham, CMAI and co-founded a BPO/BPM/ITeS industry body – OSPAI. He is a Past Advisory Board Member for Chief Marketing Officers Council World Wide for India & Past Patron, CMO Asia Council (India Chapter)

Sanjay attended Executive Programmes at Indian School of Business (ISB), an initiative of Wharton, Kellogg & London Business Schools. An alumnus of Delhi University with a MBA from Faculty of Management Studies (FMS) and BE from Delhi College of Engineering (DCE). Sanjay continues to support alma-mater as President, DCE-DTU Alumni Association, the Past President, ISB CEE Alumni Delhi Chapter and Past Member FMS Alumni Executive Committee.