Laura Joseph

Laura Joseph has a diverse work experience in various companies. Laura currently holds the position of CMO and CXO for Post Office Ltd. In this role, they are responsible for developing and improving all aspects of customer experience, including marketing, digital channels, customer service, and more. Laura joined Post Office Ltd in September 2021.

Prior to their current role, Laura worked at Barclays from 2015 to 2021. Laura held the position of Senior Director and Head of Digital for Barclays Business Bank, where they led digital product, proposition, and customer experience for 1.2 million SME customers. Laura also served as Director of Barclaycard Digital, overseeing the digital experience for Barclaycard customers.

Before joining Barclays, Laura worked at BT from 2013 to 2015 as the General Manager of Online Engagement. Laura focused on increasing customer capabilities through the development and use of self-service tools.

Laura also has experience at companies such as BT Wholesale, BT Group, CABLE & WIRELESS WORLDWIDE PLC, Cable & Wireless, THUS LIMITED, Demon Broadband, and Thus. Laura'sroles in these companies include Head of Channel Marketing, Head of Product for Mid-Market and Wholesale, and Senior Product Manager.

Overall, Laura Joseph has extensive experience in customer experience, digital products, marketing, and leadership roles across multiple industries.

Laura Joseph completed their Bachelor of Arts degree in Classics from The University of Manchester in 1995. Laura then pursued a Master of Science degree in Computer Science and Information Systems from the University of Liverpool in 1996. Later, they attended the University of Oxford from 1997 to 1999, where they obtained a Master of Studies degree in Classics. In 2004, Laura completed a Professional Postgraduate Diploma in Marketing from the CIM | The Chartered Institute of Marketing. Prior to their university education, they attended North London Collegiate School from 1982 to 1991, although no degree or field of study is specified.