Ralf Richert

Head CRM & Customer Intelligence at PostFinance

Ralf Richert has a diverse and extensive work experience spanning different industries. Ralf started their career at PostFinance in 2001 as a Senior Project Manager CRM, where they worked until 2007. After that, they joined BKW FMB Energie AG as the Head of Sustainability and Corporate Developer for four years. Ralf then worked at GASAG-Gruppe as a Senior Project Manager M&A and Inhouse Consultant from 2011 to 2012. From 2012 to 2014, they served as the Head of Strategy at NBB Netzgesellschaft Berlin-Brandenburg mbH & Co. KG. Ralf Richert also had teaching roles at Hochschule für Wirtschaft und Recht Berlin as a University Lecturer in Project Management from 2013 to 2014, and at Berner Fachhochschule BFH as a Member of the Board of Advisors and University Lecturer in Agile Project Management from 2018 to 2020. In 2014, they returned to PostFinance and held various positions such as Head of Distribution Development and Head of Retail Services & Projects until 2021. Ralf then transitioned to their current position as the Head CRM & Ambassador Corporate Responsibility until 2023. Moreover, Ralf Richert is also a Co-Founder of crowda Sustainability GmbH since 2020. Overall, Ralf Richert brings a wealth of experience in project management, sustainability, and customer relationship management to their current and past roles.

Ralf Richert has a diverse education history. Ralf obtained a Master of Arts (M.A.) degree from Freie Universität Berlin from 1997 to 2001, with a focus on Journalism, Economics, and Psychology. In 2019, they completed a course in Digital Transformation at Private Hochschule Wirtschaft PHW Bern. Ralf also holds certifications in Professional Scrum Master from AgileExperts in 2017 and Expert in Digitale Leadership from University of Applied Sciences and Arts Northwestern Switzerland FHNW in the same year. Ralf has an Associate's degree in Strategy and Future Design/Strategische Unternehmensführung from Berner Fachhochschule BFH, which they earned from 2016 to 2017. Ralf further enhanced their professional knowledge with a CSR Manager certification from Forum Corporate Social Responsibility in 2011 and an Expert certification in nachhaltiger Beschaffung (Sustainable Procurement) from Sanu in the same year. Additionally, they have certifications in Corporate Communication from SPRI Suisse romande and PMI from the Project Management Institute, although the specific dates of obtaining these certifications are not provided.

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Previous companies

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Timeline

  • Head CRM & Customer Intelligence

    May, 2023 - present

  • Head CRM Ambassador Corporate Responsibility

    March, 2021

  • Head Of Retail Services Projects

    July, 2017

  • Head Of Distribution Development

    March, 2014

  • Senior Projectmanager CRM

    June, 2001

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