Patrick Molloy

Patrick Molloy's work experience includes:

- Product Manager at Postlight (2022-2023): Led product management processes for a digital strategy, design, and engineering agency. Partnered with clients to deliver digital solutions on tight timelines. Managed project teams and assessed design, engineering, and product strategy.

- Senior Manager Customer Support and Customer Support Manager at BrainPOP (2018-2022): Managed customer support operations for an educational technology company.

- Freelance work (2018): Worked as a freelancer.

- LinkNYC Support and Operations Manager at Intersection Co. (2015-2017): Managed support and operations for the LinkNYC project.

- Customer Support Lead at littleBits (2014-2015): Led a team supporting a portfolio of products, with a focus on the cloudBit™ IoT device.

- MakerBot Trainer, Support Technician, and Productor at MakerBot® (2012-2014): Trained customers and partners on 3D printers, scanners, and software. Handled customer support and contributed to product development and assembly.

- Visual Specialist at Apple (2008-2011): Worked in various capacities at a flagship retail location, ensuring customer satisfaction and maintaining product knowledge.

Patrick Molloy completed their education at multiple institutions. From 2004 to 2008, they attended Marymount Manhattan College, where they earned a Bachelor of Arts (BA) degree in Philosophy and Religious Studies. In 2019 and 2020, Patrick attended General Assembly, where they pursued studies in Product Management. Additionally, they obtained certifications in Zendesk, including Zendesk Explore CX Analyst Expert I and Zendesk Support Administrator Expert I, in August 2021.