William Lloyd Lauffer

William Lloyd Lauffer is a seasoned professional with extensive experience in customer success and program management. Currently serving as the Program Manager for Customer Success Enablement at Postman since January 2022, Lauffer previously held the position of Senior Customer Success Manager at JumpCloud. Lauffer's background includes roles as a Sales Engineer and Customer Success Manager at ToolWatch, where key responsibilities involved conducting tailored product tours and collaborating with product teams to enhance customer satisfaction. Prior experience also includes serving as General Manager at Progress Testing, where Lauffer developed marketing strategies and managed client relationships to improve educational outcomes. Earlier career roles include positions in education and program assistance at Dropback In Academy and the University of Florida, where Lauffer cultivated strong organizational and leadership skills. Lauffer holds a Master of Arts in Health Education and Behavior and a Bachelor of Arts in History, both from the University of Florida.