Ruud Geers

Technical Lead Customer Journey Team 'i Get Help' at PostNL

Ruud Geers has a diverse work experience spanning several industries and roles. Ruud has worked at companies such as PostNL, Pure! Professionals, Menzis, MN, SAA verzekeringen, AEGON Nederland, and General Motors. Some of their notable roles include Technical Lead Customer Journey Team at PostNL, Solution Consultant at Salesforce, PMO/Business & Proces Analist at Pure! Professionals, Proces modelleur at Menzis, Coordinator at MN, Teamleider Hersteladvies at SAA verzekeringen, and Graduate Intern at AEGON Nederland. Their responsibilities have ranged from designing customer service systems, consulting on Salesforce solutions, and analyzing processes to reduce customer contact and improve efficiency.

Ruud Geers has a diverse education history. Ruud obtained their high school degree from ISW in 2002. Ruud then pursued an Associate's Degree in Marketing/Marketing Management from ROC Mondriaan from 2004 to 2007. After that, they attended Hogeschool INHOLLAND from 2007 to 2012, where they earned a Bachelor's degree in Marketing. In 2009, they briefly attended Vrije Universiteit Amsterdam (VU Amsterdam) for a Pre-master program in Business Administration Entrepreneurship. In 2016, they attended the Center for Creative Leadership for a course on driving results through innovation leadership. Additionally, Ruud has acquired various certifications, including Salesforce Administrator, AWS Cloud Practitioner Essentials, Scaled Agile Framework, and Prince2 Foundation, among others. Ruud also has certifications in financial industry-related subjects, such as WFT Basis, WFT Levensverzekeringen + Beleggingen, WFT Pensioenverzekeringen, and WFT Vermogen PE+. More recently, they obtained certifications in Foundational Analytics Program + Datacamp and Introduction to Python in 2022.

Links

Previous companies

General Motors logo

Timeline

  • Technical Lead Customer Journey Team 'i Get Help'

    April, 2021 - present

  • Solution Consultant Salesforce Service And Social Studio

    July, 2019

  • Solution Consultant Salesforce

    January, 2019

  • Application Consultant Salesforce

    November, 2017

  • PMO Postnl IT Programma Sky-bp (a.i. Via Pure! Professionals)

    February, 2017