Alicia Reyes Griffith

Alicia Reyes Griffith has extensive work experience in various roles. Alicia currently works as a Customer Success Manager at Powerley since August 2021. Prior to this, they worked at Alcon from August 2019 to August 2021, holding the position of Business Analyst, Implementation Manager, and Project Manager. In this role, they supported system migrations and implementations for the Novartis separation. Alicia also acted as the lead interface between the SharePoint team and the business for two new SharePoint site creations.

Before joining Alcon, Alicia worked at Sabre Corporation as a Senior Business Analyst from May 2013 to April 2019. Their responsibilities included preparing customers for successful implementation of Sabre systems and providing support during cutovers. Alicia also served as the lead interface for multiple customers, internal teams, and external teams throughout the project lifecycle.

Prior to their role at Sabre Corporation, Alicia worked at Ascendium Group as a Consultant from October 2012 to May 2013. Alicia provided on-site support and guidance during Sabre Sonic Check-In system implementations for several airlines. Alicia also functioned as a subject matter expert, led the onsite Sabre team during cutovers, and provided training to subject matter experts.

Alicia's work experience also includes a role as a Guest Services Teammate at Virgin America from July 2011 to October 2012.

Overall, Alicia Reyes Griffith has a diverse background in customer success, business analysis, implementation management, project management, and consultation.

Alicia Reyes Griffith attended Triton College from 2004 to 2006, where they studied accounting. Alicia later enrolled at Tarrant County College from 2019 to 2020, earning an Associate of Arts degree. Currently, Alicia is pursuing a Bachelor of Science degree in Information Science and Applied Technology with a concentration in Project and Knowledge Management at the University of North Texas, starting in 2020 and expected to graduate in 2021.