Arun Kumar K B

Arun Kumar K B is an experienced technical support leader currently serving as Senior Director of Technical Support at PowerSchool Group LLC since October 2017, overseeing the Global Tier2 Support Organization and focusing on enhancing customer experience and retention. Previously, Arun held various managerial roles at SumTotal Systems, LLC from June 2003 to October 2017, including Senior Manager for Customer Support, where responsibilities included leading strategic initiatives, managing customer satisfaction, and improving operational efficiency. Arun holds a Master’s degree in Computer Applications and a Bachelor's degree in Computer Science from the University of Madras, along with a certification in E-commerce Programming.