Samuel Varghese is an experienced technology professional currently serving as the Director of Technical Support at QAD since October 2023, specializing in the transition from on-premises solutions to SaaS offerings. Prior to this role, Samuel held the position of Senior Manager - SaaS Support at Infoblox from November 2015 to October 2023, focusing on delivering exceptional customer service within the SaaS industry. Earlier experience includes serving as an Information Technology Instructor at CDI College, where Samuel facilitated the development of future tech professionals, and as Team Lead - Technical Support at Infoblox, emphasizing high-quality technical assistance. Samuel began their career as a Subject Matter Expert at Sutherland Global Services, demonstrating a strong foundation in technical support and customer engagement. Academic credentials include a Bachelor's degree in Computer Science from Periyar University and a Bachelor of Technology in Electrical and Electronics Engineering from Sree Buddha College of Engineering.
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