Emily Barrow-Sparkman is a seasoned professional with extensive experience in leadership roles, currently serving as Vice President of Strategy & Planning at PRA Group since April 2024, where responsibilities include managing large-scale projects for the collections department and driving cross-company initiatives to enhance performance and compliance. Prior to this role, Emily held various senior management positions at American Airlines from March 2015 to March 2024, focusing on customer relations, experience policy, and reservations automation, notably improving operational efficiency and customer satisfaction. Earlier career roles include property management and marketing representative positions, complemented by a Master's in Business Administration and a Bachelor's in History from Coastal Carolina University.
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