Skaidre T.

Customer Success Director at PRAGMA S.A.

Skaidre T. has extensive work experience in the financial and technology sectors. They began their career as a Financial Education Content Professional at BANLINEA in 2012. They then worked as a Senior Retail Banking Associate and later as a Corporate Relations Manager at the same company. In 2015, they became a Project Management Leader, overseeing various projects in the financial sector. Skaidre then joined Credifamilia Compañía de Financiamiento S.A. in 2016 as the Marketing, User Experience and Product - Digital Channel Director. During this time, they successfully delivered a digital Mortgage Origination Software System. In 2017, Skaidre joined PRAGMA S.A. as a Business Director, where they achieved a significant increase in revenue for a Financial Service Account. Currently, Skaidre holds the position of Customer Success Director at PRAGMA, where they focus on enhancing the company's value proposition, reducing customer churn, and optimizing costs.

Skaidre T. earned a Bachelor of Business Administration (BBA) degree in Business Administration and Management from Pontificia Universidad Javeriana between 2007 and 2012. In addition, they obtained several certifications including Management 3.0 Fundamentals from Management 3.0 and Certified Scrum@Scale Practitioner, Certified Scrum Product Owner®, and Certified ScrumMaster® (CSM®) from Scrum Inc. and Scrum Alliance respectively.

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Timeline

  • Customer Success Director

    September, 2023 - present

  • Business Director

    August, 2017