Cpcc Shannon McGarity

Shannon McGarity, CPCC, currently serves as the Director of CX Strategy & Research at Signet Jewelers and holds the position of Lead Instructor and Director of Design Practice at Pragmatic Institute. With over 25 years of experience, Shannon has previously worked as Design Director at Designit and Cooper & Cooper Professional Education, where responsibilities included facilitating transformation and leading learning experiences in design. Past roles also encompass Creative Director at Motivate International, Chief Product Officer at 20x200, and Owner of Hover Media LLC, demonstrating expertise in creative direction, product strategy, and user experience consulting for diverse clients such as Everyday Health and AARP. Shannon's educational background includes a Master of Professional Studies from New York University and a Bachelor of Science from Ohio University.