Nidhi Ram

Nidhi Ram has extensive work experience in customer support and experience roles. Nidhi is currently the Global Vice President of Customer Support and Experience at Precisely | Trust in Data, where they lead customer experience initiatives and is responsible for Technical Account Management offerings, Customer Success & Outreach initiatives, Voice of the Customer, and Global Escalation Management. Prior to this, they held roles as a Vice President and Senior Director of Customer Experience at the same company.

Before joining Precisely, Nidhi worked at Syncsort for many years, where they held various roles in customer success, product documentation, field enablement engineering, and technical product support. In these roles, they led teams, managed strategic customer accounts, and provided technical support and pre-sales support for the company's data integration products.

Nidhi has a strong background in software engineering, having started their career as an Associate Software Engineer and working their way up to Supervisor/Senior Software Engineer at Syncsort.

Overall, Nidhi Ram has a wealth of experience in customer support and experience roles, with a focus on leading teams, managing customer accounts, and providing technical support for software products.

Nidhi Ram attended the University of Pennsylvania from 1998 to 2002, where they obtained a BSE degree in Computer Science Engineering with Suma Cum Laude honors. Nidhi also completed a Study Abroad program in Computer Science Engineering and Southeast Asian Studies at the University of New South Wales. Additionally, Nidhi holds a certification as a Certified Scrum Master (CSM) from the Scrum Alliance.